Before you ask
Shipping, returns and the products themselves. Not answered here? Contact us — a person replies.
How long will my order take?
Every order leaves our US warehouse within 3 business days. Orders placed on weekends or US public holidays start processing the next business day. Transit time after that depends on which item you ordered:
- Cordless Water Dispenser — typically 5–7 days in transit
- Corner Cat House — typically 3–7 days in transit
- Magic Organ Scratcher — typically 3–15 days in transit (this one ships from a slower warehouse — we would rather tell you up front than miss the date)
So worst case on the scratcher is about 18 days door to door. Everything else usually lands inside 10.
How much is shipping?
$6.95 flat, and free on orders over $59. The rate is the same anywhere we ship — no surprise surcharges at checkout.
Handy math: the scratcher ($29.99) plus the cat house ($34.99) comes to $64.98, which clears the free-shipping line.
Where do you ship?
Anywhere in the United States except Alaska and Hawaii. All 48 contiguous states plus DC, one flat rate, same delivery promise.
Please use a street address. Our warehouse carrier cannot deliver to PO boxes or APO/FPO addresses — if you enter one at checkout the order can't be shipped.
We don't ship internationally yet. If an order comes in to an address we can't reach, we email you first to ask for a different one; if that isn't possible we cancel and refund in full. You are never left waiting on a parcel that isn't coming.
Will I get tracking?
Yes. You get a tracking number by email as soon as the carrier scans your parcel — that scan usually happens a day or two after dispatch, so don't worry if the number is quiet at first.
If your tracking hasn't moved in 5 business days, email sales@purrpour.com and we'll chase the carrier for you.
Why did my order arrive in more than one box?
Because our products ship from different warehouses. If you order two items they'll usually travel separately and can arrive days apart — each one gets its own tracking number.
Nothing is missing. If one of them hasn't shown up well after the other, email us and we'll look into it.
What's the return policy?
30 days, used or unused. If your cat ignores it, that counts. Email sales@purrpour.com and we send a prepaid label — the refund goes back to your original payment method once the item is on its way back.
Can I change or cancel my order?
If it hasn't shipped yet, yes — email us as soon as you can with your order number. Once it's dispatched we can't redirect it, but the 30-day return window has you covered.
How do I pay?
Visa, Mastercard, Amex, Discover, Shop Pay, PayPal, Google Pay and Venmo — all through Shopify's encrypted checkout. We never see your card details.
Does the water dispenser need filters?
No — that's the point. Clean water sits in a sealed 4.5 L tank, and used water is drained to a separate waste tank instead of being pumped through a cartridge. There is nothing to replace.
How long does the dispenser battery last?
The manufacturer rates it at 15 days of continuous use and 180 days of standby. Charging is USB-C and takes about two hours.
Who is behind PurrPour?
PurrPour is a product of Seolyn, operated by Arisa Innovation LLC (US). A real person reads sales@purrpour.com — usually within one business day.